{"id":18,"date":"2026-03-10T16:32:19","date_gmt":"2026-03-10T19:32:19","guid":{"rendered":"http:\/\/ouvidoriapro.com.br\/?page_id=18"},"modified":"2026-03-20T09:57:46","modified_gmt":"2026-03-20T12:57:46","slug":"ouvidoria-pro","status":"publish","type":"page","link":"https:\/\/ouvidoriapro.com.br\/","title":{"rendered":"Ouvidoria PRO"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18\" class=\"elementor elementor-18\">\n\t\t\t\t<div class=\"elementor-element elementor-element-82634a2 e-flex e-con-boxed e-con e-parent\" data-id=\"82634a2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4df07c7 e-con-full e-flex e-con e-child\" data-id=\"4df07c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8103247 e-con-full e-flex e-con e-child\" data-id=\"8103247\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6812d00 elementor-widget elementor-widget-menu-anchor\" data-id=\"6812d00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"home\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec876b2 elementor-widget elementor-widget-heading\" data-id=\"ec876b2\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"#solicitacao\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Bem vindo \u00e0 Ouvidoria PRO<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05242ad elementor-widget elementor-widget-text-editor\" data-id=\"05242ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Aqui poder\u00e1 registrar e acompanhar sua manifesta\u00e7\u00e3o que ser\u00e1 devidamente tratada e acompanhada, de forma imparcial e em absoluto sigilo.<\/b><\/p>\n<p><b><br \/><\/b>Atrav\u00e9s da participa\u00e7\u00e3o e experi\u00eancia dos usu\u00e1rios, as empresas que utilizam a OuvidoriaPRO buscam aprimorar o atendimento e qualidade dos servi\u00e7os oferecidos pelas ECVs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aef2e98 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"aef2e98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/wa.me\/5511980660448\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SAIBA MAIS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71bd831 e-con-full e-flex e-con e-child\" data-id=\"71bd831\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c109aca e-flex e-con-boxed e-con e-parent\" data-id=\"c109aca\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d874ccb e-con-full e-flex e-con e-child\" data-id=\"d874ccb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62b7948 elementor-widget elementor-widget-menu-anchor\" data-id=\"62b7948\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"solicitacao\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-863a3e0 elementor-widget elementor-widget-heading\" data-id=\"863a3e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Registre sua solicita\u00e7\u00e3o atrav\u00e9s dos formul\u00e1rios abaixo:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26243a0 elementor-widget elementor-widget-text-editor\" data-id=\"26243a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Sua manifesta\u00e7\u00e3o ser\u00e1 devidamente tratada e acompanhada, de forma imparcial e em absoluto sigilo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0bfd36d e-con-full e-flex e-con e-child\" data-id=\"0bfd36d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da1461c elementor-widget elementor-widget-html\" data-id=\"da1461c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n  @import url('https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;500;600;700;800&display=swap');\r\n\r\n  .ouvidoria-grid {\r\n    display: grid;\r\n    grid-template-columns: repeat(3, 1fr);\r\n    gap: 24px;\r\n    font-family: 'Montserrat', sans-serif;\r\n  }\r\n\r\n  .ouvidoria-card {\r\n    display: flex;\r\n    flex-direction: column;\r\n    min-height: 480px;\r\n    background: #f7f7f7;\r\n    border: 1px solid #ddd;\r\n    border-radius: 14px;\r\n    overflow: hidden;\r\n  }\r\n\r\n  .ouvidoria-card__top {\r\n    position: relative;\r\n    height: 150px;\r\n    background-size: cover;\r\n    background-position: center;\r\n  }\r\n\r\n  .ouvidoria-card__top::after {\r\n    content: \"\";\r\n    position: absolute;\r\n    bottom: 0;\r\n    left: 0;\r\n    width: 100%;\r\n    height: 5px;\r\n    background: var(--accent);\r\n  }\r\n\r\n  .ouvidoria-card__body {\r\n    display: flex;\r\n    flex-direction: column;\r\n    flex: 1;\r\n    padding: 28px;\r\n  }\r\n\r\n  .ouvidoria-card__title {\r\n    font-size: 18px;\r\n    font-weight: 800;\r\n    text-transform: uppercase;\r\n    margin-bottom: 10px;\r\n    color: #0b2341;\r\n  }\r\n\r\n  .ouvidoria-card__subtitle {\r\n    font-size: 15px;\r\n    font-weight: 600;\r\n    margin-bottom: 12px;\r\n    color: #2e3543;\r\n  }\r\n\r\n  .ouvidoria-card__text {\r\n    font-size: 14px;\r\n    color: #5a6473;\r\n    line-height: 1.6;\r\n  }\r\n\r\n  .ouvidoria-card__spacer {\r\n    flex: 1;\r\n  }\r\n\r\n  .ouvidoria-card__btn {\r\n    margin-top: 20px;\r\n    padding: 10px 20px;\r\n    border: 1.5px solid #0b2341;\r\n    border-radius: 10px;\r\n    background: #fff;\r\n    color: #0b2341;\r\n    font-weight: 600;\r\n    text-decoration: none;\r\n    display: inline-block;\r\n  }\r\n\r\n  .ouvidoria-card__btn:hover {\r\n    background: #0b2341;\r\n    color: #fff;\r\n  }\r\n\r\n  @media (max-width: 1024px) {\r\n    .ouvidoria-grid {\r\n      grid-template-columns: repeat(2, 1fr);\r\n    }\r\n  }\r\n\r\n  @media (max-width: 767px) {\r\n    .ouvidoria-grid {\r\n      grid-template-columns: 1fr;\r\n    }\r\n  }\r\n<\/style>\r\n\r\n<div class=\"ouvidoria-grid\">\r\n\r\n  <div class=\"ouvidoria-card\" style=\"--accent:#ef4444;\">\r\n    <div class=\"ouvidoria-card__top\" style=\"background-image:url('https:\/\/ouvidoriapro.com.br\/wp-content\/uploads\/2026\/03\/banner-01.jpg');\"><\/div>\r\n    <div class=\"ouvidoria-card__body\">\r\n      <div class=\"ouvidoria-card__title\">Solicita\u00e7\u00e3o<\/div>\r\n      <div class=\"ouvidoria-card__subtitle\">Requerer informa\u00e7\u00f5es ou esclarecimento de d\u00favidas.<\/div>\r\n      <div class=\"ouvidoria-card__text\">Solicite acesso a informa\u00e7\u00f5es p\u00fablicas da ECV onde voc\u00ea realizou a vistoria.<\/div>\r\n      <div class=\"ouvidoria-card__spacer\"><\/div>\r\n      <a class=\"ouvidoria-card__btn\" href=\"https:\/\/ouvidoriapro.com.br\/?page_id=218\">Registrar<\/a>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"ouvidoria-card\" style=\"--accent:#22c55e;\">\r\n    <div class=\"ouvidoria-card__top\" style=\"background-image:url('https:\/\/ouvidoriapro.com.br\/wp-content\/uploads\/2026\/03\/banner-03.jpg');\"><\/div>\r\n    <div class=\"ouvidoria-card__body\">\r\n      <div class=\"ouvidoria-card__title\">Elogio<\/div>\r\n      <div class=\"ouvidoria-card__subtitle\">Demonstrar satisfa\u00e7\u00e3o ou agradecer por algum servi\u00e7o.<\/div>\r\n      <div class=\"ouvidoria-card__text\">Expresse sua satisfa\u00e7\u00e3o com o atendimento da ECV onde voc\u00ea realizou a vistoria.<\/div>\r\n      <div class=\"ouvidoria-card__spacer\"><\/div>\r\n      <a class=\"ouvidoria-card__btn\" href=\"https:\/\/ouvidoriapro.com.br\/?page_id=218\">Registrar<\/a>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"ouvidoria-card\" style=\"--accent:#e879f9;\">\r\n    <div class=\"ouvidoria-card__top\" style=\"background-image:url('https:\/\/ouvidoriapro.com.br\/wp-content\/uploads\/2026\/03\/banner-04.jpg');\"><\/div>\r\n    <div class=\"ouvidoria-card__body\">\r\n      <div class=\"ouvidoria-card__title\">Sugest\u00e3o<\/div>\r\n      <div class=\"ouvidoria-card__subtitle\">Propor a\u00e7\u00f5es \u00fateis para melhoria de algum servi\u00e7o.<\/div>\r\n      <div class=\"ouvidoria-card__text\">Envie uma ideia ou proposta de melhoria dos servi\u00e7os da ECV onde voc\u00ea realizou a vistoria.<\/div>\r\n      <div class=\"ouvidoria-card__spacer\"><\/div>\r\n      <a class=\"ouvidoria-card__btn\" href=\"https:\/\/ouvidoriapro.com.br\/?page_id=218\">Registrar<\/a>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"ouvidoria-card\" style=\"--accent:#facc15;\">\r\n    <div class=\"ouvidoria-card__top\" style=\"background-image:url('https:\/\/ouvidoriapro.com.br\/wp-content\/uploads\/2026\/03\/banner-05.jpg');\"><\/div>\r\n    <div class=\"ouvidoria-card__body\">\r\n      <div class=\"ouvidoria-card__title\">Simplifica\u00e7\u00e3o<\/div>\r\n      <div class=\"ouvidoria-card__subtitle\">Propor simplifica\u00e7\u00f5es de procedimentos dos servi\u00e7os.<\/div>\r\n      <div class=\"ouvidoria-card__text\">Sugira ideias para simplificar os servi\u00e7os prestados pela ECV onde voc\u00ea realizou a vistoria.<\/div>\r\n      <div class=\"ouvidoria-card__spacer\"><\/div>\r\n      <a class=\"ouvidoria-card__btn\" href=\"https:\/\/ouvidoriapro.com.br\/?page_id=218\">Registrar<\/a>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"ouvidoria-card\" style=\"--accent:#4f46e5;\">\r\n    <div class=\"ouvidoria-card__top\" style=\"background-image:url('https:\/\/ouvidoriapro.com.br\/wp-content\/uploads\/2026\/03\/banner-02.jpg');\"><\/div>\r\n    <div class=\"ouvidoria-card__body\">\r\n      <div class=\"ouvidoria-card__title\">Reclama\u00e7\u00e3o<\/div>\r\n      <div class=\"ouvidoria-card__subtitle\">Relatar insatisfa\u00e7\u00e3o com a\u00e7\u00f5es ou servi\u00e7os.<\/div>\r\n      <div class=\"ouvidoria-card__text\">Manifeste sua insatisfa\u00e7\u00e3o com o servi\u00e7o prestado pela ECV onde voc\u00ea realizou a vistoria.<\/div>\r\n      <div class=\"ouvidoria-card__spacer\"><\/div>\r\n      <a class=\"ouvidoria-card__btn\" href=\"https:\/\/ouvidoriapro.com.br\/?page_id=218\">Registrar<\/a>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"ouvidoria-card\" style=\"--accent:#f97316;\">\r\n    <div class=\"ouvidoria-card__top\" style=\"background-image:url('https:\/\/ouvidoriapro.com.br\/wp-content\/uploads\/2026\/03\/banner-06-1.jpg');\"><\/div>\r\n    <div class=\"ouvidoria-card__body\">\r\n      <div class=\"ouvidoria-card__title\">Den\u00fancia<\/div>\r\n      <div class=\"ouvidoria-card__subtitle\">Apontar falhas no atendimento ou presta\u00e7\u00e3o dos servi\u00e7os.<\/div>\r\n      <div class=\"ouvidoria-card__text\">Comunique um ato il\u00edcito praticado pela ECV onde voc\u00ea realizou a vistoria.<\/div>\r\n      <div class=\"ouvidoria-card__spacer\"><\/div>\r\n      <a class=\"ouvidoria-card__btn\" href=\"https:\/\/ouvidoriapro.com.br\/?page_id=218\">Registrar<\/a>\r\n    <\/div>\r\n  <\/div>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8527ca4 e-flex e-con-boxed e-con e-parent\" data-id=\"8527ca4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ff7b5c5 e-con-full e-flex e-con e-child\" data-id=\"ff7b5c5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5cdd15e e-flex e-con-boxed e-con e-child\" data-id=\"5cdd15e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b2bd548 e-con-full e-flex e-con e-child\" data-id=\"b2bd548\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-548e1ac elementor-widget elementor-widget-heading\" data-id=\"548e1ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Canais de atendimento<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ad67e1 elementor-widget elementor-widget-spacer\" data-id=\"5ad67e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbb52df elementor-widget elementor-widget-text-editor\" data-id=\"dbb52df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Utilize nossos canais de atendimento para registrar sua den\u00fancia, reclama\u00e7\u00e3o, sugest\u00e3o ou elogio. Voc\u00ea poder\u00e1 tamb\u00e9m solicitar acesso \u00e0 informa\u00e7\u00e3o e sugerir simplifica\u00e7\u00f5es nos servi\u00e7os.<\/p><p><b>Nossos canais de atendimento s\u00e3o: formul\u00e1rio online, e-mail, whatsapp ou telefone.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-026a8db e-con-full e-flex e-con e-child\" data-id=\"026a8db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-499f95c e-con-full e-flex e-con e-child\" data-id=\"499f95c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-b6a29ce e-con-full e-flex e-con e-child\" data-id=\"b6a29ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-753a6aa elementor-widget elementor-widget-image\" data-id=\"753a6aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"160\" height=\"160\" src=\"https:\/\/ouvidoriapro.com.br\/wp-content\/uploads\/2026\/03\/Agrupar-1.png\" class=\"attachment-large size-large wp-image-24\" alt=\"\" srcset=\"https:\/\/ouvidoriapro.com.br\/wp-content\/uploads\/2026\/03\/Agrupar-1.png 160w, https:\/\/ouvidoriapro.com.br\/wp-content\/uploads\/2026\/03\/Agrupar-1-150x150.png 150w\" sizes=\"(max-width: 160px) 100vw, 160px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0265869 e-con-full e-flex e-con e-child\" data-id=\"0265869\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c804eb0 elementor-widget elementor-widget-text-editor\" data-id=\"c804eb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Solicita\u00e7\u00e3o por formul\u00e1rio:<\/strong><br \/>www.ouvidoriapro.com.br<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ea6dc61 e-con-full e-flex e-con e-child\" data-id=\"ea6dc61\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d24c2ea e-con-full e-flex e-con e-child\" data-id=\"d24c2ea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e42a05c elementor-widget elementor-widget-image\" data-id=\"e42a05c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"160\" height=\"160\" src=\"https:\/\/ouvidoriapro.com.br\/wp-content\/uploads\/2026\/03\/Agrupar-2.png\" class=\"attachment-large size-large wp-image-25\" alt=\"\" srcset=\"https:\/\/ouvidoriapro.com.br\/wp-content\/uploads\/2026\/03\/Agrupar-2.png 160w, https:\/\/ouvidoriapro.com.br\/wp-content\/uploads\/2026\/03\/Agrupar-2-150x150.png 150w\" sizes=\"(max-width: 160px) 100vw, 160px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4494661 e-con-full e-flex e-con e-child\" data-id=\"4494661\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d6a799 elementor-widget elementor-widget-text-editor\" data-id=\"1d6a799\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Solicita\u00e7\u00e3o por e-mail:<\/strong><br \/>contato@ouvidoriapro.com.br<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a8dcbb e-con-full e-flex e-con e-child\" data-id=\"5a8dcbb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-84cb1b0 e-con-full e-flex e-con e-child\" data-id=\"84cb1b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8805cd7 elementor-widget elementor-widget-image\" data-id=\"8805cd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"160\" height=\"160\" src=\"https:\/\/ouvidoriapro.com.br\/wp-content\/uploads\/2026\/03\/Agrupar-3.png\" class=\"attachment-large size-large wp-image-26\" alt=\"\" srcset=\"https:\/\/ouvidoriapro.com.br\/wp-content\/uploads\/2026\/03\/Agrupar-3.png 160w, https:\/\/ouvidoriapro.com.br\/wp-content\/uploads\/2026\/03\/Agrupar-3-150x150.png 150w\" sizes=\"(max-width: 160px) 100vw, 160px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6cc4054 e-con-full e-flex e-con e-child\" data-id=\"6cc4054\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2466848 elementor-widget elementor-widget-text-editor\" data-id=\"2466848\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Solicita\u00e7\u00e3o por whatsapp:<\/strong><br \/>indispon\u00edvel<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b00d9b e-con-full e-flex e-con e-child\" data-id=\"9b00d9b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4d27c90 e-con-full e-flex e-con e-child\" data-id=\"4d27c90\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ca5b49 elementor-widget elementor-widget-image\" data-id=\"3ca5b49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"160\" src=\"https:\/\/ouvidoriapro.com.br\/wp-content\/uploads\/2026\/03\/Agrupar-4.png\" class=\"attachment-large size-large wp-image-27\" alt=\"\" srcset=\"https:\/\/ouvidoriapro.com.br\/wp-content\/uploads\/2026\/03\/Agrupar-4.png 160w, https:\/\/ouvidoriapro.com.br\/wp-content\/uploads\/2026\/03\/Agrupar-4-150x150.png 150w\" sizes=\"(max-width: 160px) 100vw, 160px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a12d68a e-con-full e-flex e-con e-child\" data-id=\"a12d68a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d85b7b1 elementor-widget elementor-widget-text-editor\" data-id=\"d85b7b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Solicita\u00e7\u00e3o por telefone:<\/strong><br \/>indispon\u00edvel<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6f8ca49 e-con-full e-flex e-con e-child\" data-id=\"6f8ca49\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0997e64 e-con-full e-flex e-con e-child\" data-id=\"0997e64\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15f9d68 elementor-widget elementor-widget-heading\" data-id=\"15f9d68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Canal de Ouvidoria em ECVs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c0f9ec elementor-widget elementor-widget-menu-anchor\" data-id=\"6c0f9ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"ouvidoria\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a8fe05 e-con-full e-flex e-con e-child\" data-id=\"8a8fe05\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd3cbce elementor-widget elementor-widget-text-editor\" data-id=\"fd3cbce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>O Conselho Nacional de Tr\u00e2nsito (Contran) estabelece que todas as empresas credenciadas de vistoria (ECVs) do pa\u00eds devem dispor de canal de ouvidoria ou servi\u00e7o de atendimento ao consumidor (SAC), conforme art. 5\u00ba, inciso III, al\u00ednea c da Portaria n\u00ba 941\/2022.<\/p>\n<p>Dessa maneira, todos os estados onde a vistoria veicular \u00e9 terceirizada, as ECVs devem possuir algum canal desse tipo, com o objetivo de receber eventuais den\u00fancias de irregularidades, cr\u00edticas, sugest\u00f5es ou elogios.<\/p>\n<p>Para entender como funciona a ouvidoria de uma empresa credenciada de vistoria, entre em contato conosco!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-efb02ac e-flex e-con-boxed e-con e-parent\" data-id=\"efb02ac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b008e7 elementor-widget elementor-widget-menu-anchor\" data-id=\"5b008e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"faq\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a14fd1c e-flex e-con-boxed e-con e-child\" data-id=\"a14fd1c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-976382e e-con-full e-flex e-con e-child\" data-id=\"976382e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14743b7 elementor-widget elementor-widget-heading\" data-id=\"14743b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Perguntas Frequentes (FAQ)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6521203 elementor-widget elementor-widget-elementskit-faq\" data-id=\"6521203\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-faq.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n                <div class=\"elementskit-single-faq elementor-repeater-item-0837a34\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">1. O que \u00e9 uma Ouvidoria?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                Uma Ouvidoria \u00e9 um canal de comunica\u00e7\u00e3o independente dentro de uma ECV, destinado a receber, analisar e encaminhar demandas, reclama\u00e7\u00f5es, sugest\u00f5es e elogios de clientes ou usu\u00e1rios.            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-3c1a6fd\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">2. O que \u00e9 uma ECV?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                ECV, ou Empresa Credenciada de Vistoria, \u00e9 uma entidade autorizada e credenciada por \u00f3rg\u00e3os de tr\u00e2nsito para realizar vistorias automotivas. Essas empresas desempenham um papel fundamental na verifica\u00e7\u00e3o das condi\u00e7\u00f5es dos ve\u00edculos em circula\u00e7\u00e3o.            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-292025e\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">3. Qual \u00e9 o papel da Ouvidoria em uma ECV?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                A Ouvidoria atua como mediadora entre a ECV e seus clientes, promovendo a resolu\u00e7\u00e3o de conflitos, identificando melhorias nos processos internos e assegurando a transpar\u00eancia e a qualidade no atendimento.            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-94c3b57\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">4. Como posso entrar em contato com a Ouvidoria?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                O contato pode ser feito por diversos meios, como e-mail, formul\u00e1rio online ou WhatsApp, dependendo da disponibilidade de canais oferecidos pela ECV.            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-b02ec48\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">5. Quais s\u00e3o os principais objetivos da Ouvidoria?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                Os objetivos incluem aprimorar a qualidade dos servi\u00e7os, fortalecer o relacionamento com os clientes, identificar oportunidades de melhoria, garantir a transpar\u00eancia nas a\u00e7\u00f5es da ECV e solucionar conflitos de forma imparcial.            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-d5c7637\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">6. Quais quest\u00f5es posso abordar com a Ouvidoria?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                Qualquer quest\u00e3o relacionada aos servi\u00e7os, atendimento, processos ou conduta da ECV pode ser abordada, incluindo reclama\u00e7\u00f5es, sugest\u00f5es, elogios, d\u00favidas e cr\u00edticas.            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-810d4ea\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">7. Como a Ouvidoria trata informa\u00e7\u00f5es confidenciais?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                A Ouvidoria trata informa\u00e7\u00f5es confidenciais com sigilo absoluto, garantindo a privacidade das partes envolvidas no processo e respeitando as normas de prote\u00e7\u00e3o de dados.            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-7956f26\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">8. Quais s\u00e3o os benef\u00edcios de utilizar a Ouvidoria?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                Os benef\u00edcios incluem a resolu\u00e7\u00e3o r\u00e1pida de problemas, melhoria cont\u00ednua dos servi\u00e7os, fortalecimento da imagem da ECV, fideliza\u00e7\u00e3o de clientes e a cria\u00e7\u00e3o de um canal de comunica\u00e7\u00e3o eficaz.            <\/div>\n        <\/div>\n                \n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a018d75 e-flex e-con-boxed e-con e-parent\" data-id=\"a018d75\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4d156f5 e-con-full e-flex e-con e-child\" data-id=\"4d156f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b7fc5cf e-con-full e-flex e-con e-child\" data-id=\"b7fc5cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b808d94 elementor-widget elementor-widget-menu-anchor\" data-id=\"b808d94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"contato\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea9a050 elementor-widget elementor-widget-heading\" data-id=\"ea9a050\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Para entender como funciona a ouvidoria de uma ECV, <b>entre em contato conosco!<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e2312b5 e-con-full e-flex e-con e-child\" data-id=\"e2312b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3621217 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"3621217\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/wa.me\/5511980660448\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CONTRATAR A OUVIDORIAPRO<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Bem vindo \u00e0 Ouvidoria PRO Aqui poder\u00e1 registrar e acompanhar sua manifesta\u00e7\u00e3o que ser\u00e1 devidamente tratada e acompanhada, de forma imparcial e em absoluto sigilo. Atrav\u00e9s da participa\u00e7\u00e3o e experi\u00eancia dos usu\u00e1rios, as empresas que utilizam a OuvidoriaPRO buscam aprimorar o atendimento e qualidade dos servi\u00e7os oferecidos pelas ECVs. SAIBA MAIS Registre sua solicita\u00e7\u00e3o atrav\u00e9s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":36,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-18","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/ouvidoriapro.com.br\/index.php?rest_route=\/wp\/v2\/pages\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ouvidoriapro.com.br\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ouvidoriapro.com.br\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ouvidoriapro.com.br\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ouvidoriapro.com.br\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=18"}],"version-history":[{"count":115,"href":"https:\/\/ouvidoriapro.com.br\/index.php?rest_route=\/wp\/v2\/pages\/18\/revisions"}],"predecessor-version":[{"id":300,"href":"https:\/\/ouvidoriapro.com.br\/index.php?rest_route=\/wp\/v2\/pages\/18\/revisions\/300"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ouvidoriapro.com.br\/index.php?rest_route=\/wp\/v2\/media\/36"}],"wp:attachment":[{"href":"https:\/\/ouvidoriapro.com.br\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}